7 Best customer training software to watch in 2023

Customer training is the process of providing customers with the knowledge and skills they need to effectively use and troubleshoot a product or service. This type of training can be provided in a variety of formats, including in-person sessions, online courses, webinars, and self-guided tutorials. The goal of customer training is to help customers feel confident and competent in using a product or service, which can lead to increased customer satisfaction and loyalty.

Customer training can be provided to customers at various stages of their relationship with a business, and businesses may choose to provide customer training for a variety of reasons, including to improve customer satisfaction, stay competitive in their industry, and understand their customers’ needs and preferences. Overall, customer training is an important tool for businesses to ensure that their customers have a positive experience with their products or services.

Customer training software features

Customer training software is a type of software that helps businesses create, deliver, and track employee or customer training programs. These platforms typically include a range of features that can be helpful when creating and managing training programs. Some common features of customer training software include:

Course creation tools: These tools allow instructors to create and organize course materials, such as text, audio, and video content, as well as quizzes and assessments to measure learner progress and performance.
Learner management: Customer training software often includes features for managing learners and enrollment, such as the ability to add and remove learners and set up self-enrollment or enrollment by invitation.
Progress tracking: Customer training software typically includes tools for tracking completion rates, scores on quizzes and assessments, and overall progress through a course. This can be useful for identifying areas where learners may need additional support.
Delivery options: Some customer training software includes features for delivering training in different formats, such as live webinars or self-guided tutorials.
Data management and reporting: Customer training software may also include tools for managing and reporting on training data, such as the ability to generate reports on learner performance.
Integration with other systems: Customer training software may include features for integrating with other business systems, such as customer relationship management (CRM) system or a human resources (HR) system.
Customization: Some customer training software allows instructors to customize the look and feel of the platform, such as by adding logos or changing the color scheme.

Overall, customer training software can be a valuable tool for businesses looking to create and deliver effective employee or customer training programs. By providing a range of features for creating, organizing, and tracking training materials, customer training software can help businesses save time and resources, improve the effectiveness of their training programs, and achieve their training goals.

Benefits of customer training lms software

A customer training learning management system (LMS) is a type of software that helps businesses create, deliver, and track employee or customer training programs. There are several benefits to using a customer training LMS:

Consistent and organized delivery of training materials: A customer training LMS allows businesses to deliver training materials and resources in a consistent and organized manner, which can be especially important for businesses that need to provide training to a large number of employees or customers.
Tracking of learner progress and performance: Customer training LMS platforms typically include features such as quizzes and assessments to help businesses measure the effectiveness of their training programs. This can help businesses identify areas where learners may need additional support and make necessary adjustments to improve the overall success of their training efforts.
Automation of the training process: A customer training LMS can help businesses save time and resources by automating tasks such as enrollment, progress tracking, and reporting.
Global reach: By using a customer training LMS, businesses can deliver training materials and resources online, making them accessible to anyone with an internet connection. This can be especially useful for businesses that want to expand their reach and provide training to customers or employees in different locations around the world.

7 Best customer training software in 2023

Paradiso LMS
Talent LMS
Docebo
iSpring Learn
eFront Learning
Skyprep LMS
Skilljar

Paradiso LMS

The enterprise-level Learning Management System (LMS) from Paradiso is used by some of the biggest companies in the world to manage their internal training needs. Additionally, the company provides a wide range of other services, such as managed learning services, pre-made courses, and course authoring services. Due of its affordability compared to other choices, it is a fantastic fit for companies with limited resources. Overall, the cloud-based learning management system Paradiso makes it easy to conduct courses online. It includes features, just like other LMS systems, but it’s also quite flexible and adjustable, enabling you to set up a course exactly way you want it.

Talent LMS

A training platform called Talent LMS is intended to enhance the onboarding process and position teams and users for success. Your admin team can easily develop, distribute, and track client onboarding program with the help of Talent LMS, allowing you to launch customer training without a lot of planning and construction.

Users can easily complete training materials in the method that suits them best because they have access to classes and modules from anywhere. Your other customer service or customer relationship management platforms, such as Zendesk and Salesforce, are also integrated with Talent LMS. Talent LMS provides several language translations for worldwide teams to make it simpler to engage with clients wherever they may be.

Docebo

Docebo is an AI-based learning platform for content creation, distribution, and effect analysis. To let anyone to create and customize high-quality pages without having to know design or coding, use audiences to construct distinct user pages with drag-and-drop functionality. Your learning experience can also be strengthened by features such as extensions, certificates, gamification, and others.

You can provide your users with individualized training materials using AI recommendations. You can quickly and easily alter your strategy to meet their specific requirements and give them the most pertinent information.

iSpring Learn

The learning management process is automated with the aid of iSpring Learn. You may schedule deadlines, issue training invitations automatically, and notify users of tasks they still have to finish with iSpring Learn. Additionally, it generates information automatically to illustrate how users interact with your training materials, making it simpler to identify areas where you might need to offer additional assistance. Users can view what they’ve finished and what they still need to learn using the user-friendly site provided by iSpring Learn.

eFront Learning

Intuitive learning management system (LMS) eFront makes customizing customer education simple and comfortable for both your staff and your customers. It also has active gamification. Depending on the audiences, locations, and purchases of your clients, deploy several training program and modules; nevertheless, administer all program from one central place. For huge teams and complex learning ecosystems, eFront is designed. The LMS employs APIs to quickly interact with third-party tools and applications to create a totally distinct learning experience, and it will scale with you as you develop.

Skyprep LMS

The complete learning process, from development to tracking, is handled by Skyprep LMS. It automates training and aids in establishing confidence with all of your clients, wherever they may be. By making it simple for customers to learn how to use your goods, you may lessen churn and early user displeasure. Easily add your branding to the Skyprep LMS platform and use the built-in reporting tools to get useful information. Deliver a streamlined experience to clients and internal users by integrating with other business technologies you already use, such as Zoom and Google.

Skilljar

A platform specifically designed for customer training called Skilljar offers all the tools and capabilities required to onboard, engage, and keep consumers as you expand. For you to create a compelling education program for your consumers, Skilljar provides a variety of content formats, including live training and a native quizzing engine. Users can validate their knowledge using the built-in tests and certificates provided by Skilljar. Allow people to showcase their new abilities and share their accomplishments on LinkedIn

Final thoughts

When it comes to choosing the best customer training software, it’s important to consider the specific needs of your business and the goals of your training programs. Some key factors to consider when evaluating customer training software include the features and capabilities of the platform, the ease of use for both instructors and learners, the price and any additional costs, and the level of support and resources provided by the vendor.

It can also be helpful to read reviews and testimonials from other users to get a sense of the pros and cons of different customer training software options. And don’t forget to consider the scalability of the platform – as your business grows, you’ll want to make sure the customer training software you choose can accommodate an increasing number of learners and courses.

Ultimately, the best customer training software will depend on the specific needs and goals of your business. By carefully evaluating your options and considering the factors outlined above, you can find a customer training software solution that meets your needs and helps you achieve your training objectives. So, choose the customer training software which is best suited for your business.